The chain effect from human resource-based clinical governance through emotional intelligence and CSR to knowledge sharing

Abstract

Clinical governance is a transcendent force to steer clinicians towards patients and other clinicians in health-care organizations. This empirical research seeks to examine the chain effect from clinical governance, which is promoted by human resource (HR) practices, through emotional intelligence (EI) and corporate social responsibility (CSR), to knowledge sharing. Through the investigation of the responses from 418 middle-level clinicians, the proposed model was tested through the structural equation modelling-based analysis. Research results confirmed the role of clinical governance in leveraging EI and ethical CSR among clinicians, which are activators of knowledge sharing. The contribution of HR practices to clinical governance was also revealed from data analysis. Managerial implications on clinical governance indicators that aim to shape EI and CSR in health-care organizations were grounded from research findings.

Keywords:

• clinical governance
• human resource practices
• emotional intelligence
• corporate social responsibility
• knowledge sharing
• Vietnam

Additional information

Notes on contributors

Luu Trong Tuan

About the author

Luu Trong Tuan is currently a Business Administration (BA) lecturer at School of Government, University of Economics, Ho Chi Minh City, Vietnam. He received his master degree from Victoria University, Australia and PhD degree in management from Asian Institute of Technology (AIT), Thailand. His research interests include organizational behavior, performance management, business ethics, and healthcare management. He has published in numerous journals such as Management Decision, International Journal of Shipping and Transport Logistics, Journal of Organizational Change Management, Knowledge Management Research & Practice, and Service Business.