What Factors Affect Patient Perceptions on Their Hospital Experience?

Abstract

Patient experience has been one of many significant drivers in determining hospitals’ performance. Multivariate logistic regression was used to investigate the factors that impacted patients’ likelihood to give top ratings for the overall hospital experience. Large hospitals with a lower percentage of Medicare/Medicaid patients and existing electronic health record system were more likely to receive top ratings. White, female patients with lower education levels were more likely to give top ratings for all quality domains (nurse, doctor, staff, and environment). All quality domains had positive impacts on patient experience, with the nursing domain being the most influential factor.

Keywords:

• Patient experience
• hospitals
• HCAHPS
• quality domains

Acknowledgments

The authors acknowledge the support of the University of North Florida and Purdue University Fort Wayne.

Disclosure statement

No potential conflict of interest was reported by the authors.