Enterprise resource planning (ERP) operations support system for maintaining process integration

Abstract

A successfully adopted and implemented enterprise resource planning (ERP) system does not automatically guarantee full benefits. It is important that ERP is operated as planned and thus provides the real-time information with a desired level of process integration. Any ERP system pushes a company toward full process integration and solves the fragmentation of information. However, the tight process integration involves operational issues that must be carefully managed. Thus, a conjecture can be made that a centrally coordinated support system is required to assist ERP users and administrators find problems, perform tedious validation and verification, and maintain the process integration of ERP with great consistency. This paper proposes an ERP operations support system (EOSS) that aims to achieve and maintain the process integration of ERP. EOSS monitors the operational status of process integration, prevents anomalies as early as possible and conducts repairs as soon as possible.

Keywords:

• Enterprise resource planning (ERP) operations
• Process integration
• Operations support system
• Agent