A study on the critical factors of ISO 9001:2000 and organizational performance of Indian manufacturing firms

Abstract

This study explores the critical factors of ISO 9001:2000 and investigates the effect of ISO certification on organizational performance, as perceived by the management. In order to gain more insight into the investigation, the study also analyses the relationship between the firm attributes and the critical factors, as well as the relationship between firm attributes and the indicators of organizational performance.

Keywords:

• ISO 9001:2000
• Quality management system
• Critical factors
• Indicators of organizational performance
• Firm attributes

Acknowledgement

The authors are thankful to the referee for the suggestions and comments to improve the earlier version of the paper.