A new decision support system for performance measurement using combined fuzzy TOPSIS/DEA approach

Abstract

It is apparent that there is a need for integrated criteria in the performance measurement of modern organisations when dealing with the performance measurement of manufacturing businesses. This paper addresses this issue in the context of measuring the performance of the 2nd Air Supply and Maintenance Center Command manufacturing/maintenance jobshops of Turkey by using a new framework which combines fuzzy TOPSIS (technique for order preference by similarity to ideal solution) for measuring qualitative performance with DEA (data envelopment analysis) for measuring quantitative performance. This proposed approach provides a comprehensive measure of performance incorporating both quantitative and qualitative attributes, which in general reflect efficiency and effectiveness of the manufacturing jobshops respectively.

Keywords:

• fuzzy TOPSIS
• DEA
• MCDM
• performance measurement

Acknowledgements

The authors want to express their thanks to the Turkish 2nd Air Supply and Maintenance Center Command staff because of all the support given in collecting all data which was required and to Dr. Meeran from the Department of Decision Analysis, School of Management at Bath University in the UK for his help. In addition, we would like to thank the reviewers because of their valuable comments and suggestions for preparation of the revised manuscript.