Strategies for evaluating performance of flexibility in product recovery system

Abstract

In view of the increasing business opportunities with changing customer attitudes and stricter legislations, the handling of returns has become a daunting challenge. The need for decision models for evaluating return performance has been observed in the academia and the corporate world. To improve return system performance, integrated flexible reverse enterprise systems have attracted attention from researchers as well as practitioners. This paper addresses these critical issues and proposes a novel integrated and Flexible recovery system decision model. The proposed model aims to facilitate enterprises in assessing their product recovery system capability, and in improving overall performance. The proposed model is a natural extension of several well-grounded policies for conventional reverse supply chains and can be verified on a simulation platform.

Keywords:

• reverse supply chains
• performance
• flexibility
• product recovery system

Acknowledgements

The authors would like to thank Indian Institute of Technology, Delhi Research Committee for financial and technical support. The authors also thank the editor and the reviewers for their valuable comments and suggestions that have led to the substantial improvement in content of the paper.

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Funding

This work was supported by Department of Science and Technology [Project No. RP-02778]; Research Grants Council of the Hong Kong Special Administrative Region, China [Project No. PolyU 15201414]; Natural Science Foundation of China [grant number 71471158]; Indian Institute of Technology, Delhi Research Committee.