An approach for the modelling and quantification of PSS customisation

Abstract

A Product–Service System (PSS) is a dynamic and multidimensional system that is comprised of products, services, a large network of stakeholders and all necessary supporting infrastructures, aiming towards becoming continuously competitive, satisfying customer needs and improving environmental aspects. The design of such a system and its evaluation throughout the lifecycle are challenging tasks owing to their inherent complexity, which becomes even greater when the aspect of customisation is considered. Nevertheless, the literature work regarding the customisation of PSS is scarce. Towards bridging this gap, the present work proposes a framework for PSS customisation, including the main steps that are required for a successful PSS customisation. For each step in the framework, which has been collected from the literature, PSS approaches have been provided, and could be used in the execution of each step. Next, the present study introduces a method for: (i) the modular representation of PSS based on vector analysis, and then (ii) the quantification of the PSS customisation degree.

Keywords:

• Product–Service Systems (PSS)
• customisation
• manufacturing systems
• customisation degree
• modelling
• quantification