Processes and measurement of knowledge management in supply chains: an integrative systematic literature review

Abstract

During the last 10 years, important contributions about knowledge management (KM) issues in supply chain management (SCM) have been published. The current paper aims to build upon previous literature reviews focused on KM in supply chains (SCs) from an integrative perspective, particularly recognising the studies conducted by Bhosale and Kant (2016. “Metadata Analysis of Knowledge Management in Supply Chain: Investigating the Past and Predicting the Future.” Business Process Management Journal 22 (1): 140–172) and Cerchione and Esposito (2016. “A Systematic Review of Supply Chain Knowledge Management Research: State of the Art and Research Opportunities.” International Journal of Production Economics 182: 276–292) as an effort to discuss the evolution of KM in the SC field. To this end, a systematic literature review including 210 papers is conducted over the period 2008–2017 from three positions previously not addressed jointly within the supply chain (SC) context: research methods employed by the authors; KM processes applied in the business processes across the SC; and intra and inter- organisational performance metrics linked with KM initiatives. Results exhibited that: (i) ‘Survey’ and ‘Case study’ are the two research methodologies mostly employed by authors (ii) the knowledge transfer is discussed in the majority of the studies reviewed, (iii) 114 intra and inter-organisational performance metrics are reported within the SC context from an empirical data approach. Findings concerning previous identified gap analysis and future lines of research are described.

Keywords:

• knowledge management
• supply chain management
• performance measures
• knowledge management processes
• systematic literature review

Disclosure statement

No potential conflict of interest was reported by the authors.

ORCID

María del Rosario Pérez-Salazar http://orcid.org/0000-0001-5658-9174

Alberto A. Aguilar-Lasserre http://orcid.org/0000-0001-9813-9657

Miguel Gastón Cedillo-Campos http://orcid.org/0000-0003-3877-3343

Ulises Juárez-Martínez http://orcid.org/0000-0002-5911-3136

Rubén Posada-Gómez http://orcid.org/0000-0001-9325-7988