Co-creating family-inclusive leisure experiences: A study of Barcelona’s Gran Teatre del Liceu opera house

Abstract

Art and culture have demonstrated benefits for children with disabilities, yet not everyone in this population has equal access to them. Families of children with disabilities (FwD) are as eager to take part in leisure activities as other families, but they are more likely to run into constraints that make it too difficult for them to follow through. To gain more insight into this, we examine a socially dense leisure experience using customer-dominant logic, focusing on 12 FwD’s attendance at a classical music performance. We explore the social practices involved in customer-to-customer (C2C) value co-creation and the resulting value outcomes, all of which are beyond the leisure provider’s control. Adopting a multi-method qualitative research approach in collaboration with Barcelona’s Gran Teatre del Liceu opera house, we identified three emergent invisible value factors beyond the leisure provider’s control and three hidden value outcomes.

Keywords:

• Inclusive experiences
• customer-to-customer (C2C) value co-creation
• art management
• experience design

Acknowledgements

This research received funding support from the Barcelona Provincial Council, and the Ramon Llull University.

Ethics statement

The project was approved by the Ethos chair committee of the Ramon Llull University. The Ethics Committee number approval is URL/R37/2018-URL.

Disclosure statement

No potential conflict of interest was reported by the author(s).