When Supervisors Perceive Non-Work Support: Test of a Trickle-Down Model

ABSTRACT

Using the trickle-down model as the theoretical foundation, we explored whether subordinates’ perceived supervisory non-work support (subordinates’ PSNS) mediates the relationship between supervisors’ perception of higher-level managers’ non-work support (supervisors’ PSNS) and subordinates’ organizational citizenship behaviors. Using dyadic data collected from 132 employees and their immediate supervisors, we found support for the aforementioned mediation process. Furthermore, supervisors’ perceived in-group/out-group membership of subordinates moderated the aforementioned supervisors’ PSNS-subordinates’ PSNS relationship, such that this relationship is stronger for out-group subordinates. Theoretical and practical implications and future research directions are discussed.

Keywords:

• supervisory non-work support
• organizational citizenship behaviors
• trickle-down model