The impact of a communication intervention on work‐unit productivity and employee satisfaction

Abstract

This study investigated the impact of a 10‐week program, designed to communicate job‐specific and general company information, on levels of worker satisfaction and work‐unit productivity. Data were collected from assembly line workers in a large health care industrial plant. Differences between scores on a general satisfaction measure administered before and after the program were observed suggesting that attitudes about the organization did improve after the program. When compared with a control period, work‐unit productivity also improved after the program. Implications of these findings for future organizational communication research were discussed.