Organizational communication effectiveness: The view of corporate administrators

Abstract

Dimensions of organizational communication effectiveness have been described differently in the management, superior‐subordinate, and competence literature. This study compares previous findings to the results of interviews with 48 Northwest corporate administrators. Interview team members content‐analyzed interview notes to find six major dimensions of effectiveness: (1) Coaching and motivating employees; (2) Encouraging worker involvement and participation; (3) Self‐motivation; (4) Problem Solving Ability; (5) Direct and Adaptive Interpersonal Style; and (6) Listening Skills.