Adaptation to electronic mail

Abstract

This investigation proposes and tests a path model of the adaptation process to electronic mail using the Komsky (1991) data. The results demonstrate that the user satisfaction and frequency of use are predicted by features consistent with the “media richness”; theory (Fulk, Steinfeld, Schmitz & Power, 1987). The model demonstrates some useful information on understanding the ability of an organization to smoothly and efficiently adopt an electronic mail system that employees will use frequently and satisfactorily.