Can Information and Communication Technologies Support Patient Engagement? A Review of Opportunities and Challenges in Health Social Work

Abstract

Despite becoming a prerequisite for participation in an information-based society, the use of information communication technologies (ICT) within social work and health care remains in its infancy. Currently, there is a push to adopt newer technologies to enhance practice. This article aims to highlight some of the innovative ways in which ICT have been adopted and adapted to augment social work practice. The need for social workers to become proficient in the use of newer technologies, opportunities for implementing ICT within a health care setting, and potential challenges at the professional, ethical, and systemic level are explored. Using the available literature as a guide, recommendations and strategies to strengthen implementation of ICTs into health social work are provided.

KEYWORDS:

• information communication technology
• technology and social work practice
• health care
• professional development
• literature review
• social work informatics

ACKNOWLEDGMENTS

To the social workers that inspire us daily with their innovative work in hospitals and health care settings.