Abstract
This paper presents the results of a survey on Innovative Interfaces' Electronic Resource Management System (III's ERM). The authors distributed the survey to III ERM users through LISTSERVS in November 2009 and received sixty-one responses. The survey contained seventeen questions that focused on three themes: satisfaction with implementation, impact on workflow, and impact on patrons. The results indicated that difficulty with implementation caused some dissatisfaction with staff workflow, although a majority of informants indicated that III's ERM improved staff workflow to some degree. The major benefits of III's ERM were listed in terms of the product's impact on patrons.
Acknowledgments
The authors would like to thank Tina Buck, Todd Butler, and Liane Taylor for assistance with editing this article.