Secretarial attitudes towards word processors as a function of familiarity and locus of control

Abstract

The purpose of the present study was to investigate dimensions of secretarial anxiety, eagerness, and curiosity with respect to word processing equipment. Such variables as familiarity, formal training, physical proximity to the equipment, degree of influence in the decision to acquire a word processor, and frequency of use were seen as potential predictors of such attitudes. Additionally, two trait-like dimensions were measured, locus of control and complexity. Questionnaires were sent to 408 secretaries employed at a mid-western university. The response rate was 59 per cent (n = 241). People who had not used word processing equipment were more anxious than those individuals who had. Moreover, frequency of use for people with experience was related to greater change in anxiety levels. While familiarity reduced anxiety, it also tended to reduce curiosity. Frequency of word processor use was related to several variables. For instance, frequency of use was related to how positively the person evaluated the processor as affecting their work capabilities. Heavy users felt that the manuals were less helpful. Internally controlled individuals were more eager, curious and less anxious, while cognitively complex individuals were more curious about word processors. The applied implications of the findings are discussed.