Perceptions of on‐line support providers: An examination of perceived homophily, source credibility, communication and social support within on‐line support groups

Abstract

The study examined perceptions of support providers, social support network size and network satisfaction, and the advantages and disadvantages of computer‐mediated support groups among (N = 107) on‐line support group users. The results indicated that the amount of time a person spent communicating within these groups and the number of messages received within on‐line groups was related to support group network size and network satisfaction. Perceptions of source credibility and homophily were also related to on‐line network size and network satisfaction. Finally, a number of advantages and disadvantages to receiving and providing support on‐line were reported by respondents.

Key concepts:

• Computer‐mediated communication
• homophily
• source credibility
• on‐line support groups