Abstract
This study investigated the communicative role of perceived organizational support and psychological contracts in fulfilling exchange relationships and buffering burnout in employees contributing extra role time organizational citizenship behaviors (ERT-OCB). The lens of social information processing positioned burnout as a job attitude subject to the influence of the organization’s communication environment that informs employees as to the value they and their extra role time contributions hold with the organization. Participants (N = d461), high school teachers coaching debate teams from 46 states, completed questionnaires. Findings showed that both organizational support and psychological contract fulfillment buffered the positive relationship between ERT-OCB and burnout.
Additional information
Notes on contributors
Lori A. Brown
Lori A. Brown (Ph.D., Northwestern University, 2007) is an Associate Professor in the Department of Information Systems at California State University, Long Beach.
Michael E. Roloff
Michael E. Roloff (Ph.D., Michigan State, 1975) is a Professor in the Department of Communication at Northwestern University.