Communication and helping behavior: The effects of information, reinforcement, and sex on helping responses

Abstract

While the phenomenon of helping behavior is usually preceded by some kind of communicative interaction, the communicative interaction has not been studied as extensively as other factors. In this study, information and reinforcement were varied, along with requester and receiver sex. In a field study, individuals were selected randomly from the telephone directory and were asked to help the caller by placing another telephone call (to a confederate). Of all the possible interactions, only the receiver‐sex‐information‐helping, and the helping‐caller sex‐receiver sex were significant. In general, the effects of information were much stronger than those of reinforcement, and male receivers tended to help female callers more than male callers, while females helped indiscriminately. The results are discussed from the point of view of exchange theories.