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Abstract
Based on a qualitative study, we explored the changing aspirations of marriage among unmarried call center agents in India. Data were collected from forty-five unmarried call center agents and ten parent couples, through in-depth semi structured interviews in the National Capital Region (New Delhi, Gurgaon, and NOIDA) in India. Our study found that the agents desire to continue in their cell center employment after marriage, despite the existing incompatibility between marriage and night shift based call center employment in India. We argue that the socio-cultural background of the agents influences their capacity to exercise their agency more than the economic aspects of their employment.
Notes
Gurgaon is a city at the periphery of Delhi and comes under the state of Haryana. It is one of the major hubs of international call centers in India.
A state in the Northwest part of India.
A state in the Northwest part of India.
States in the eastern part of India.
A state in central part of India.
A tier II city in Uttar Pradesh a state in northern part of India.