Improving Closing Task Completion in a Drugstore

Abstract

A within-subject ABAB reversal design was utilized to investigate the effects of graphic feedback and goal setting on employee closing task completion. Goal setting was contingent upon baseline performance and graphic feedback was posted weekly. It was found that goal setting and graphic feedback improved employee closing task completion.

Keywords:

• closing task completion
• goal setting
• graphic feedback

Notes

Rhiannon Fante is now affiliated with St. Clair County Community College. Work on this article was completed while Fante was at Stephen F. Austin State University.