Performance Assessment of Organizations

ABSTRACT

As Organizational Behavior Management was borne out of Applied Behavior Analysis, so too is its approach to assessing environmental variables before implementing solutions for behavior change. This article discusses several types of organizational assessments used by researchers and practitioners. Behavior Systems Analysis (BSA) and Performance Management (PM) are the two most common assessment and intervention approaches used in OBM. These two methods are compared and contrasted and the levels and analyses within BSA are discussed. Also included in this article are common organizational assessments that are used by consultants and human resources professionals that are not typically used by OBM practitioners (change readiness, culture/engagement, and pulse surveys). These traditional assessments are approached through a behavior analytic lens and ways in which OBM practitioners can use them to assess and influence behavior is provided. A sustainability (otherwise known as maintenance or generalization) assessment is also included that builds upon previous research (e.g.) and experience through private practice.

KEYWORDS:

• Behavioral systems analysis
• organizational assessments
• performance management
• organizational behavior management

Disclosure statement

No potential conflict of interest was reported by the authors.