eGovernment Applications and Public Personnel Acceptance: An Empirical Analysis of the Public Servant Perspective

ABSTRACT

Given the importance of eGovernment applications as an integral part of modern public service provision, this contribution concentrates on the issue of continued technology acceptance of public servants. The goal of this article is to connect individual, technological, and organizational aspects in an explanatory model. Using Theory of Reasoned Action and the Technology Acceptance model, an extended model of continued end-user behavior is analyzed. The results show the importance of Ease of Use, Usefulness, Openness to IT, and Subjective Norm for Acceptance and a Continued Q4 Usage Intention. However, a significant influence of Bureaucratic Culture cannot be shown.

KEYWORDS:

• Administrative success
• eGovernment
• theory of reasoned action
• technology acceptance model