The Use of Social Media Policies by US Municipalities

ABSTRACT

As the use of social media technologies becomes ever more ingrained in the day-to-day functions of public organizations, it is important to develop relevant social media policies to guide their effective use and enable increasingly transparent engagement with citizens. Analyzing the content of such policies can inform scholars about the intended purpose of government’s use of social media. Hence, to build the foundation for a research agenda focused on the role of policy in government’s ability to effectively engage citizens, this exploratory study first identified 156 US cities with a recognizable social media presence and then employed a content analysis to analyze the key elements of their social media policies. Based on our findings, most cities have integrated social media into daily operations, however, many do not provide effective social media policies to guide such use.

KEYWORDS:

• Cities
• citizens
• e-government
• policy
• social media