Forget “Blind Leading the Seeing” – Improving Public Service Management

ABSTRACT

The aim of this research is to identify the most effective public service management approaches for outsourced services. Our focus is on the phases of transition and service management post provider selection. To reach this aim, comparative case studies across sectors were conducted. The studied cases indicate that managing an outsourced service should not be a separate area of public management research nor practice, but rather a part of service management. Best practices in (outsourced) public service management are provided. Management focus on transition phase after provider selection, performance measurement, and evaluation will bring efficiency to public sector service production.

KEYWORDS:

• Public–private comparison
• public service management
• service purchasing

Funding

The study was funded by Jenny ja Antti Wihurin Foundation.

Additional information

Funding

The study was funded by Jenny ja Antti Wihurin Foundation.