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Original Articles

Is Citizens’ Trust Escalating the Effect of Sound Governance on Citizens’ Satisfaction in Ethiopia?

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Pages 84-93 | Published online: 29 Sep 2019
 

ABSTRACT

In the context of widespread criticisms to good governance, sound governance is proposed to be a viable alternative. This study examines the effect of sound governance on citizens’ satisfaction with the mediating role of citizens’ trust in the context of Ethiopia. Using a concurrent mixed method design, data were collected from eight key informant interviews besides 175 respondents through questionnaire. The results show the positive link between sound governance, citizens’ trust, and satisfaction. It also reports a partial mediating role of trust into the relationship between sound governance and citizens’ satisfaction.

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