Sorry is the Hardest Word to Say: The Role of Self-Control in Apologizing

Abstract

Apologizing is an effective strategy for reconciling relationships after transgressions. However, transgressors often resist or refuse to apologize. The current research investigated the role of self-control in apologizing. In Study 1, self-control was associated with participants’ proclivity to apologize and apologetic and nonapologetic behavior. In Studies 2 and 3, self-control was manipulated to test the causal relationship. Both studies found participants with high self-control were more apologetic and less nonapologetic and were more likely to use apologetic statements in e-mails to their victims. Overall, these studies suggest that transgressors with high self-control are more apologetic than those with low self-control.