Relationships between social support and satisfaction- moderating role of facilitation

ABSTRACT

Based on resources perspective, the present study investigated the relationships between work/leisure social support (WSS/LSS) and work/leisure satisfaction (WS/LS) as well as the moderating effects of leisure-to-work/work-to-leisure facilitation (LWF/WLF). A systematic sample of participants comprising tour leaders/guides in Taiwan was selected. All hypothesised relationships were tested using hierarchical regression equations. The results revealed that both WSS and LWF exhibited significantly positive effects on WS, respectively; LSS and WLF exhibited significantly positive effects on LS, respectively; and LWF/WLF exhibited moderating effects on the relationships between WSS/LSS and WS/LS. That is, this study showed that WSS/LSS promoted WS/LS in same domain and LWF/ WLF enhanced WS/LS in cross-domain. And, this indicated that resources coming from different source can be combined together to generate an interaction effect to amplify the impact of social support on employees’ satisfaction. These results suggested that organisations should create a motivating work climate and leisure-supportive work environment to provide support and facilitation to promote employees’ WS/LS.

KEYWORDS:

• Work-leisure facilitation
• social support
• employees’ satisfaction
• moderating effect
• Taiwan

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This work was supported by The Ministry of Science and Technology, Taiwan, Republic of China under Grant [MOST 105-2410-H-228-001].

Notes on contributors

Ying-Wen Liang

Ying-Wen Liang is a professor in the Department of Travel Management, JinwenUniversity of Science and Technology, Taiwan. His main research interests include marketing and human resource management in tourism and leisure behaviour. He has published over 20 refereed papers in the areas of leisure, tourism, and hospitality management.

Yu-Chang Liou is an assistant professor in the Department of Travel Management, Jinwen University of Science and Technology, Taiwan. His research interests focus on tourists' recovery experience and pro-environmental behaviors.