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The Service Industries Journal Volume 32, 2012 - Issue 16
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Original Articles

Productivity of travel agencies in Spain: the case of Alicante

Ramon Fuentes Department of Applied Economic Analysis, University of Alicante, Ap. Correos 99, Alicante, 03080, SpainCorrespondence[email protected]
&
Alberto Alvarez-Suarez Technical Unit for Quality and Department of Construction and Fabrication Engineering, University of Oviedo, Oviedo, Spain
Pages 2623-2640 | Received 30 Sep 2010, Accepted 04 Jun 2011, Published online: 21 Jul 2011
 
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Abstract

The main objective of this study is to analyse the productivity of travel agencies located in Alicante (Spain) in order to obtain results that will complement other previous findings based on efficiency. Malmquist indices and the smoothed bootstrap method have been selected to carry out this analysis. In addition, the Mann–Whitney U test has been adopted to study the relationships between levels of productivity, ownership type, location and experience. In the light of this new perspective, the results do not present an optimistic view of the evolution of the economic activity of the agencies. Furthermore, some of the variables, such as location, have a different effect.

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