576
Views
6
CrossRef citations to date
0
Altmetric
Articles

Service development tools in action

, &
Pages 352-365 | Received 04 Aug 2012, Accepted 12 Oct 2012, Published online: 28 Nov 2012
 

Abstract

Service innovation is a key to productivity gains and competitiveness across industries. This paper presents two management tools that can assist businesses in developing a more systematic and effective service development process. Both of these tools focus on making optimal use of customer and user inputs during the service innovation process. They assist businesses in finding effective ways to integrate customers and users into a service development process and in working together with them during this new service development. Latest research has provided a starting point for the development of these management tools. Their practical applications have been developed together with businesses in connection with their ongoing service development projects. This has provided an effective way to test and validate research-based concepts and reference processes.

Log in via your institution

Log in to Taylor & Francis Online

PDF download + Online access

  • 48 hours access to article PDF & online version
  • Article PDF can be downloaded
  • Article PDF can be printed
USD 53.00 Add to cart

Issue Purchase

  • 30 days online access to complete issue
  • Article PDFs can be downloaded
  • Article PDFs can be printed
USD 274.00 Add to cart

* Local tax will be added as applicable

Related Research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.