Mental health of UK hospitality workers: shame, self-criticism and self-reassurance

ABSTRACT

This study aimed to evaluate shame for mental health problems, and explore relationships between shame, self-criticism, self-reassurance, and mental health among UK hospitality workers, because this group of workers suffer from poor mental health yet report strong shame. An opportunity sample of 114 UK hospitality workers completed measures examining shame for mental health problems, self-criticism, self-reassurance, and mental health problems. A high proportion of workers scored over the midpoint in almost all the shame subscales. Shame, self-criticism, self-reassurance, and mental health were related to one another. External shame and self-criticism were positive predictors, and self-reassurance was a negative predictor for mental health problems. While self-criticism moderated the relationship between shame and mental health problems, self-reassurance did not. Online compassion training was recommended as it can reduce self-criticism and shame, can be undertaken without colleagues knowing and tailored to specific work patterns.

摘要

本文旨在评估身心健康问题中的羞愧，并探索英国酒店服务行业从业者中所存在的羞愧，自我批评和自我肯定之间的关系，因为调查结果显示这组人群存在着很严重的身心健康问题以及很强烈的羞愧感。114名英国酒店服务行业从业者参与了本次调研，评估了身心健康问题中的羞愧感，自我批评，自我肯定和身心健康问题。很高比例的从业者的评分都远高于几乎所有羞愧感分量表的中心点。 羞愧，自我批评，自我肯定和身心健康相互关联。外因羞愧感和自我批评是身心讲课问题的阳性预测分子，而自我肯定则是身心健康的阴性预测分子。自我批评对羞愧和身心健康问题之间的关系起到了调节作用，而自我肯定则不存在这样的调节作用。本文推荐网上慈悲培训，因为它可以降低自我批评和羞愧，同时它可以在其他同事不知情的情况下进行，并且可以根据不同的工作模式来制定特殊的培训内容。

KEYWORDS:

• Mental health
• mental health shame
• mental health attitudes
• self-criticism
• self-reassurance
• UK hospitality workers
• emotional labor

关键词:

• 身心健康
• 身心羞愧
• 身心态度
• 自我批评
• 自我肯定
• 英国酒店服务业从业者
• 情绪劳动

Disclosure statement

No potential conflict of interest was reported by the authors.