Linking ostracism with employee negligence behavior: a moderated mediation model

ABSTRACT

The work-related antecedents of negative behavior are well known, but less is known about cross-domain antecedents, specifically how workplace ostracism affects negligence behavior. Our study aims to address this limitation by considering the Stress-Non-Equilibrium-Compensation (SNEC) Approach and Conservation of Resources (COR) Theory; we propose a moderated mediation model wherein workplace ostracism instigates nurse’s negligence behavior through emotional exhaustion, and task interdependence act as the boundary condition. The current study proposed and empirically tested the moderated mediation model. A time-lagged three-wave survey design was utilized and data was collected from (N = 402) nurses. The findings indicate that emotional exhaustion could mediate the relationship between ostracism and nurses’ negligence behavior. Furthermore, the results from the moderated mediation analysis suggest that the mediation of emotional exhaustion is moderated by task interdependence such that with a higher level of task interdependence, the mediation effect of emotional exhaustion becomes weaker. Theoretical and managerial implications are discussed.

摘要

我们的研究旨在通过考虑压力-非均衡补偿方法和资源保护 (COR) 理论来解决这一限制；我们提出一个有调节的中介模型，工作排斥通过情绪耗竭刺激护士过失行为，任务相互依赖作为模型边界条件。本研究提出并实证检验了调节中介模型。我们采用滞后三期设计调查，并从402名护士中收集数据。研究发现情绪耗竭在职场排斥与护士疏忽行为之间起中介作用。被调节的中介分析结果表明，任务相互依赖对情绪耗竭的中介作用起调节作用，任务相互依赖水平越高，情绪耗竭的中介作用越弱。

KEYWORDS:

• Workplace ostracism
• negligence behavior
• emotional exhaustion
• task interdependence

关键词：:

• 职场排斥，过失行为，情绪耗竭，任务互依

Disclosure statement

No potential conflict of interest was reported by the author(s).