Employee voice: the impact of high-performance work systems and organisational engagement climate

ABSTRACT

Employee voice (EV) has been recognised as an essential tool for high-performance work systems (HPWS) in achieving organisational effectiveness. Studies have drawn scholars’ attention to better understand the relationship between EV and HPWS. By taking an employee-centric approach, this study investigates organisational engagement climate (OEC) as a process through which HPWS translates into EV. Data were retrieved from employees of four telecommunication companies in Nigeria through a two-wave time lag. The data collected was analysed using partial least squares-structural equation modelling. The results indicate that HPWS has positive and direct relationships with OEC and EV. Similarly, the OEC was found to have a positive and direct relationship with EV, while it mediated the relationship between HPWS and EV. Accordingly, the results demonstrate that the implementation and provision of HPWS and OEC fosters a conducive work environment and enhances employees’ voice behaviour. The implications are discussed in the paper.

摘要

员工声音 (EV) 被认为是实现组织效率的高性能工作系统 (HPWS) 的重要工具。研究已引起学者们的注意，以更好地了解 EV 和 HPWS 之间的关系。通过采用以员工为中心的方法，本研究还调查了作为 HPWS 转化为 EV 的过程的组织敬业度环境 (OEC)。通过两波数据调查方法从尼日利亚四家电信公司的员工中检索数据。使用偏最小二乘结构方程模型分析收集的数据。结果表明，HPWS 与 OEC 和 EV 具有正向和直接的关系。同样，发现 OEC 与 EV 具有正向和直接关系，同时它调节 HPWS 和 EV 之间的关系。因此，结果表明，HPWS 和 OEC 的实施和提供营造了有利的工作环境并增强了员工的发言权。论文中讨论了这些影响。

KEYWORDS:

• Employee voice
• high-performance work system
• organisational engagement climate
• partial least squares-structural equation modelling (PLS-SEM)

关键词:

• 员工声音
• 高绩效工作系统
• 组织敬业度
• 偏最小二乘结构方程模型 (PLS-SEM)

Data availability statement

The datasets generated and analysed during the current study are available from the corresponding author on reasonable request.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Ethics statement

All the procedures performed in this study involving data collection followed the ethical standards of all the participants.

Informed consent

Informed consent was obtained from all individual participants included in this study.