What we know about transformational leadership in tourism and hospitality: a systematic review and future agenda

ABSTRACT

Leadership is crucial in tourism and hospitality, shaping employee motivation, job satisfaction, and performance. Transformational Leadership (TFL) is essential to promoting innovation and positive culture. However, knowledge of TFL needs to be more cohesive, requiring holistic research. Therefore, the study compares hospitality with the attributes of both TFL and Servant Leadership (SL). The study reviewed 38 articles published between 1970 and 2022, revealing TFL’s significant positive impact on the industry, increasing employee satisfaction, motivation, and performance. The study’s originality lies in its comprehensive systematic review of empirical research on TFL in the tourism and hospitality industry. The study addresses the gap in knowledge surrounding TFL’s impact on the industry and provides valuable insights into its positive effect on employee satisfaction, motivation, and performance. Additionally, the study highlights the common attributes of TFL and SL, suggesting that the two leadership styles may complement each other in this industry. Through this research, practitioners and researchers can gain a more comprehensive understanding of TFL’s effectiveness and develop new theories and avenues of research to enhance leadership practices in the tourism and hospitality industry.

领导力在旅游与酒店业中至关重要，影响员工动机、工作满意度和业绩。变革型领导（Transformational Leadership, TFL）对于促进创新和积极文化至关重要。然而，对TFL的认识仍需要进行更全面的研究 。因此，本研究将旅游与酒店服务与TFL和服务型领导（Servant Leadership, SL）的属性进行比较。通过回顾 1970 年至 2022 年发表的 38 篇文章，本文揭示了 TFL 对旅游与酒店行业在提高员工满意度、动机和表现等方面的积极影响。本研究的独创性在于对旅游与酒店业中 TFL 经验研究进行了全面系统的评估 。本研究补充了关于 TFL 在该行业影响的知识空白，并提供了有关其对员工满意度、动机和表现的积极影响的有价值见解。此外，本研究强调了 TFL 和 SL 的共同属性，表明这两种领导风格在旅游与酒店行业中能夠发挥相互補充的作用。通过这项研究，从业者和研究人员可以更全面地了解 TFL 的有效性，并发展新的理论和研究途径，以增强旅游和酒店业的领导实践。

KEYWORDS:

• Leadership
• transformational leadership
• servant leadership
• systematic review
• hospitality
• service industry

关键词:

• **领导力
• 变革型领导
• 服务型领导
• 系统评估
• 酒店服务业。

Disclosure statement

No potential conflict of interest was reported by the author(s).