Transformative experiences: a conceptual analysis of the integration process

ABSTRACT

Transformative experiences are becoming an important economic offer in various service contexts. Current research primarily focuses on what triggers transformation. However, what is much less known is the aftermath and integration of such experiences. A transformative experience can only be considered complete when glimpses of new insights are accommodated, new knowledge structures emerge, and epistemic expansion occurs. This renders the integration stage one of the most critical parts of the transformative process. This conceptual research paper aims to zoom in on transformative experience integration by proposing a multi-phasic process model. The paper is novel and advances transformation theory and practice in that it focuses on the overlooked mechanisms of integration. By bridging the fields of transformative service research, positive psychology, and experience design, the paper contributes an original model as a missing puzzle piece to intentionally design and guide life-changing and long-term personal development experiences in a service setting.

抽象的

变革性体验正在成为各种服务环境中的重要经济要素。目前的研究主要集中在触发转型的因素上。然而，鲜为人知的是这些经历的后果和整合。只有当新的见解得到满足、新的知识结构出现、认知扩展发生时，变革性的体验才能被认为是完整的。这使得整合阶段成为变革过程中最关键的部分之一。这篇概念性研究论文旨在通过提出多阶段过程模型来聚焦变革性经验整合。这篇论文很新颖，并提出了转型理论和实践，因为它关注的是被忽视的整合机制。通过连接变革性服务研究、积极心理学和体验设计等领域，本文提供了一个原创模型，作为缺失的拼图，有意识地设计和指导服务环境中改变生活的长期个人发展体验。

KEYWORDS:

• Experience design
• transformation economy
• transformative experience
• transformative service research
• integration
• intentionality
• liminality
• positive psychology

关键词:

• 体验设计
• 转型经济
• 变革性的经历
• 变革性服务研究
• 一体化
• 意向性
• 阈限
• 积极心理学

Disclosure statement

No potential conflict of interest was reported by the author(s).