When antecedent becomes consequent: An examination of the temporal order of job dissatisfaction and verbal aggression exposure in a longitudinal study

ABSTRACT

Past research has traditionally examined stressors as predictors and strains as outcomes. However, some recent research has found evidence of reverse causality between various stressors and strains, demonstrating that the relationship between these types of variables may extend beyond the traditional stressor-strain framework. The current study builds upon this past research by examining the temporal direction of the relationship between verbal aggression exposure and job satisfaction. Specifically, through the lens of emotional contagion theory, we suggest that low levels of job satisfaction in employees are detectable by others, which in turn leads them to engage in verbal aggression directed toward those employees. To test this postulation, 309 emergency medical professionals completed surveys that assessed verbal aggression exposure and job satisfaction across three time points. Results of cross-lagged structural equation model tests showed a significant job satisfaction to verbal aggression path over time, but a nonsignificant verbal aggression to job satisfaction path over time. Additionally, results support the postulation that job satisfaction leads to physical strain outcomes through verbal aggression exposure. Overall, results suggest that job satisfaction may serve as a predictor of verbal aggression exposure rather than a result within high stakes environments such as the emergency medical services.

KEYWORDS:

• Job satisfaction
• aggression
• emotional contagion
• emergency services personnel

Disclosure statement

No potential conflict of interest was reported by the authors.

ORCID

Stephanie A. Andel http://orcid.org/0000-0002-9363-4058

Additional information

Funding

This work was supported by the National Institute for Occupational Safety and Health [grant number T42-OH008438].