Assessing the effects of information and communication technologies on organizational development: business values perspectives

ABSTRACT

Information and communication technology (ICT) projects for organizational development deal with market challenges, information handling, and the integration of multiple information systems (IS) in an organization. This research investigates how ICT projects (IS systems, etc.) affect the strategic, social, and human development in an organization. Previous studies have highlighted the advantages of ICT portfolio management techniques and return on investment approaches; the current research focused primarily on measuring business value on investment perspective. Therefore, based on the findings from the literature review, an integrated framework was proposed and validated using the case study in Saudi Arabia to evaluate the effects of ICT/IS projects from a managerial perspective. The framework consisted of a list of processes, criteria, and sub-criteria for different kinds of extracted features to measure the impact of ICT/IS projects. Our findings demonstrated that the effects of ICT projects are not limited to social and economic development, but are also categorized as strategic, managerial, informational, operational, transactional, organizational, infrastructure, and transformational development. It is hoped that the findings of the current study can inform ICT decision makers, experts, and researchers who have investigated and are doing research in this area.

KEYWORDS:

• ICT for development
• IS/ICT project
• strategic benefits
• organizational benefits
• IT infrastructure benefits
• managerial benefits
• operational benefits
• informational benefits
• transactional benefits
• transformational benefits

Disclosure statement

No potential conflict of interest was reported by the authors.

Notes on contributors

Farrukh Saleem received his PhD degree from University Teknology Malaysia in Computer Science. He is currently working as a Lecturer, Information Systems Department, Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah, Saudi Arabia. His research areas include ICT evaluation, ICT development, ICT business alignment, data mining, ERP, and CRM. He has worked as a researcher in King Saud University, Saudi Arabia. He has overall 10 years of experience in education field, mainly in research, teaching, and different management work.

Naomie Salim is a Professor of Information System at Faculty of Computing at Universiti Teknologi Malaysia. She has obtained her PhD in Computational Informatics from University of Sheffield. She has been heading University Global Plan Blue Ocean Task Force on Postgraduate Education and Management Transformation. She has performed her duties as Deputy Dean of Research and Post Graduate Studies from 2005 to 2011, and also worked as a head of Information Systems Department, FSKSM, UTM from 2004 to 2005.

Abdulrahman H. Altalhi is an Associate Professor of Information Technology at the Faculty of Computing and Information Technology at King Abdulaziz University. He has obtained his PhD in Engineering and Applied Sciences (Computer Science) from the University of New Orleans on May 2004. He served as the chairman of the IT department for two years (2007–2008), the Vice Dean of the College for five years (2008–2014). Currently, he is serving as the dean of the Faculty of Computing and Information Technology. His research interest includes wireless networks, software engineering, and computing education.

Zahid Ullah is a Lecturer at Department of Information Systems, Faculty of Computing and Information Technology (FCIT), King Abdulaziz University, Jeddah, Saudi Arabia. He got his Master in Computer Science from University of Peshawar, Pakistan. His research interests are business-IT alignment, IT business values, customer relationship management (CRM), and enterprise resource planning (ERP). He has worked as a researcher in King Saud University, Riyadh, Saudi Arabia for five years and published many paper in his research areas.

Abdullah Saad AL-Malaise AL-Ghamdi received his PhD from George Washington University of USA. He is an Associate Professor of IS and CS, Information Systems Department, Faculty of Computing and Information Technology, King Abdulaziz University. He has worked as a Chairman of IS Department. Currently he is the Vice Dean for Graduate Studies and Scientific Research. He has overall 20 years of experience in education field, mainly in teaching and curriculum building of several courses.

Zahid Mahmood Khan is a Lecturer at Department of Information Systems, Faculty of Computing and Information Technology (FCIT), King Abdulaziz University, Jeddah, Saudi Arabia. He got his Master in Computer Science from Karachi University, Pakistan. His research interests are big data and enterprise architecture. He has almost 15 years of experience working in higher education.