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ABSTRACT
Due to an identified need for formal assessment, a small team of librarians designed and administered a survey to gauge the quality of customer service at their academic health sciences library. Though results did not drive major changes to services, several important improvements were implemented and a process was established to serve as a foundation for future use. This article details the assessment process used and lessons learned during the project.
Acknowledgment
This article is based on a presentation by the authors at the Midwest Chapter of the Medical Library Association Conference, October 4, 2015.
Notes on Contributors
Amy E. Blevins, MALS ([email protected]) is Associate Director for Public Services, Ruth Lilly Medical Library, Indiana University School of Medicine, 975 W. Walnut Street, IB 100, Indianapolis, IN 46202. She was formerly one of the Clinical Education Librarians at Hardin Library for the Health Sciences in Iowa City, IA. Jennifer DeBerg, OT, MLS ([email protected]) is Clinical Education Librarian, and Elizabeth Kiscaden, MLIS, AHIP ([email protected]) is Head of Hardin Library Services; both at Hardin Library for the Health Sciences, University of Iowa, 600 Newton Road, Iowa City, IA 52245.