Abstract
This article explores how a model that represents the thoughts and actions of a school librarian responding to clients’ inquiries can be used in the creation of a framework to either promote reflection among intermediaries on their own practice or afford a means of evaluating a library’s reference service. Against a background of pertinent studies by Taylor and Kuhlthau, this article traces how the proposed strategy initially developed from a typology addressing the ways adults seek to meet young people’s requests for information and outlines issues for consideration by professionals intent on using the framework in their own organizations.
The author thanks Chrissy Adkins for inspiring the writing of this article through her review of the Shenton (Citation2010) paper.