Audiographic communication for distance counselling: A feasibility study

Abstract

To explore the feasibility of conducting counselling or therapy that involves image making via the Internet, and simultaneously to identify new issues to consider when implementing online counselling services, 10 people selected for their relevant expertise were invited to use an audiographic telecommunication system and to comment on it. Content analysis of focus group discussions and interviews yielded the following significant issues: (a) concerns about technical failure, (b) relevance for people with disabilities, (c) the need for clinical procedures and communication guidelines, and (d) lack of shared physical presence. The co-researchers considered this form of distance delivery to be viable, and identified parameters that would ensure safe and ethical delivery. Implications for practice and future development are discussed.