Client–counsellor agreement on what happens in counselling

ABSTRACT

This study used parallel questionnaires to gauge the level of agreement between 31 pairs of clients and their counsellors. Topics investigated included clients’ help-seeking behaviour, the working relationship, events regarded as helpful and unhelpful, the importance of counselling versus outside factors in achieving positive outcomes, and terminating. Results indicated that there was group agreement between clients and their counsellors on many aspects of their counselling experience. However, pair-specific agreement was less common with levels varying from low to moderately high. The findings suggest that understandings of the client/counsellor relationship based on group analyses can mask the actual relationship revealed by pair-specific analyses. The findings are discussed in relation to the existing literature and implications for practice are suggested.