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Articles

Seeing through the eyes of a teacher: differences in perceptions of HE teaching in face-to-face and digital contexts

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ABSTRACT

Studies of how contextual factors influence teachers’ approaches to teaching have chiefly focused on face-to-face teaching in physical campus contexts. This study advances understanding of how applicable this knowledge is in digital contexts. The study explores how university teachers perceive the differences between teaching in physical campus contexts and the digital teaching contexts found in online courses. Interview data were collected from 15 university teachers and analysed using thematic analysis. The results show that respondents perceived digital teaching contexts to be changeable. Changes were attributed to technology development and influences from students and teachers. The respondents varied in how close or anonymous they perceived their online students to be compared to their campus students. The variation was related to the type of teaching-learning activities prioritised by the respondents. However, no relationships were found between respondents’ perceptions of their student-teacher relationship and class size, time invested, or type of communication.

Introduction

Research has shown that how teachers perceive the teaching context can influence their intentions and how they approach their teaching (Lindblom-Ylänne et al. Citation2006; Norton et al. Citation2005; Prosser et al. Citation2003; Prosser and Trigwell Citation1997; Ramsden et al. Citation2007) and that this is significant for student learning (Gow and Kember Citation1993; Trigwell, Prosser, and Waterhouse Citation1999). However, most of this research has been conducted in face-to-face settings. When university courses move from the well-instantiated campus context to a different one – such as the digital teaching context found in online courses – it is important to understand how this new context influences teachers and their teaching.

Teaching in face-to-face contexts provides different affordances compared to teaching in digital contexts. University buildings, lecture halls, classrooms and laboratories have framed and supported higher education for many years. However, digital technologies now play a key role in reshaping how higher education is being delivered. Most European higher education institutions consider online learning in their governance approach (Sursock Citation2015) and likewise find that this changes teachers’ approaches to teaching and learning (Gaebel Citation2015). The number of students enrolled in online education continues to grow; more than 6 million are now enrolled in higher education distance courses in the United States (Allen and Seaman Citation2017). This move to deliver teaching and learning online presents a significant change in teaching context. So how does this change in context affect teachers’ perceptions of their teaching? This study examines this question by exploring how teachers’ perceptions of teaching in a digital context differ from their perceptions of teaching in a physical context. This was done using telephone interviews with 15 teachers across six intuitions.

Previous research

Teachers’ approaches to teaching

One way to examine the impact of changes in teaching context is to examine changes in teachers’ approaches to teaching. Approaches to teaching are often divided into two qualitatively different categories: a student-learning approach and a teacher-content approach (Gow and Kember Citation1993; Trigwell and Prosser Citation2004). A student-learning approach to teaching is associated with students applying a deep approach to learning. This results in qualitatively better learning. Comparatively, a teacher-content approach to teaching is associated with students applying a surface approach to learning. This results in more shallow and transient learning (Gow and Kember Citation1993; Sheppard and Gilbert Citation1991; Trigwell, Prosser, and Waterhouse Citation1999). It is important to understand how teachers approach their teaching, as studies have shown a strong relationship between how teachers approach their teaching and how students approach their learning (Trigwell, Prosser, and Waterhouse Citation1999).

Influential factors in physical campus contexts

Trigwell and Prosser (Citation2004) found that teachers’ approaches to teaching are influenced by intrinsic and extrinsic factors. Pedagogical beliefs and perceptions of teaching/learning are the intrinsic factors that motivate teachers to approach their teaching in a certain way. However, how teachers translate their pedagogical beliefs into actual teaching is influenced by a number of extrinsic factors, such as characteristics of the context. Prosser and Trigwell (Citation1997) explored how extrinsic factors influence teachers’ approaches to teaching in a physical campus context. Their study identified a number of influential contextual factors, covering areas that include teachers’ working situation, student-teacher interaction and student characteristics. Their findings demonstrated a systematic link between contextual factors and teachers’ approaches to teaching. In particular, they found that a transformative student-learning approach is sensitive to variation in contextual factors. In other words, if the teaching context is not favourable, teachers with a student-learning approach to teaching may resort to a more teacher-content approach.

A slightly different view is presented by Kember and Kwan (Citation2000). They argue that teachers’ approaches to teaching are determined primarily by their orientations, that is, their underlying beliefs about teaching, which are more stable than the contextual factors per se. They formulated a list of contextual factors that influence how teachers approach their teaching. Their list partially overlaps with Prosser and Trigwell’s. However, Kember and Kwan specifically mention, ‘Teaching rooms which are not conducive to the type of teaching preferred by a lecturer’ (Citation2000, 487). Postareff and Lindblom-Ylänne (Citation2008) focus on social interaction and provide an overarching description of teaching contexts, which includes the teachers’ role, students’ role, interaction, and atmosphere. Unlike Kember and Kwan, they do not place intrinsic and extrinsic factors in a hierarchical relationship but instead place teachers’ beliefs and contextual factors on the same level.

Despite differences in nuances, the overall picture is in agreement as to how characteristics of the physical campus context are linked to teachers’ approaches to teaching. The focus of Postareff and Lindblom-Ylänne on social interactions highlights the importance of student-teacher interaction, one of the areas defined by Trigwell and Prosser, while Kember and Kwan’s attention to the importance of physical space adds to Trigwell and Prosser’s inventory. Seen together, these studies identify four areas of contextual factors: teachers’ working situation, student-teacher interaction, student characteristics, and affordances of environment. These four have the potential to influence how teachers approach teaching in a physical campus context.

Extrinsic factors in digital teaching contexts

Studies of extrinsic factors in digital teaching contexts and how they influence teachers’ experiences, practices and approaches to teaching are limited in number. However, Gonzalez (Citation2009) investigated three such contextual factors: student characteristics, institutional influence and curriculum and subject. Gonzalez found that student characteristics and institutional influence had a direct impact on how teachers approach their teaching, while curriculum and subject only had an indirect influence. Additionally, Badia, Garcia, and Meneses (Citation2016) found that time invested in teaching is related to teachers’ approaches to teaching.

A slightly different focus is found in studies conducted in teaching contexts where online activities are combined with face-to-face activities on campus (blended learning). From this perspective a special concern has been to explore how contextual factors support or inhibit technology use (Blin and Munro Citation2008; Ginns and Ellis Citation2007; Ottenbreit-Leftwich et al. Citation2010; Schoonenboom Citation2014; Stein, Shephard, and Harris Citation2011). Teachers’ preferred use of technology is generally described as a position on an continuum ranging from information transfer to collaborative, activity-oriented use (González Citation2013; Kanuka and Rourke Citation2013; Khan and Markauskaite Citation2017; Lameras et al. Citation2012). The influential factors identified include institutional culture, peer support, resources and usability issues.

The contextual factors examined in these studies all belong to the four areas established in studies conducted in physical campus contexts (teachers’ working situation, student-teacher interaction, student characteristics, and affordances of environment). The studies demonstrate that extrinsic factors influence teachers’ teaching practices and approaches to teaching in digital contexts as well as in physical campus contexts. Focusing on teachers’ transition from a physical campus context to a digital one, Englund, Olofsson, and Price (Citation2017) found that teachers’ approaches to teaching with technology are related to their approaches to teaching. Scott (Citation2016) gained further insights into the relationships between teachers’ beliefs and practices in physical and digital teaching contexts by tracking the developmental paths of six teachers through the transition from campus teaching to online teaching in a two-year longitudinal study. The study demonstrated that the relationships between teachers’ e-learning beliefs and practices are interactive and multi-directional. Although certain sets of beliefs may remain constant over a number of different contexts, different contexts may influence teachers to activate different beliefs resulting in different practices.

Seen together, these studies demonstrate the influence contextual factors have on teachers’ beliefs, approaches and practices. They also make apparent that in order to understand the interplay between specific teaching contexts and how teachers go about their teaching, we need to understand how the characteristics differ between different teaching contexts. What remains unclear is how teachers’ perceptions of teaching in the digital context found in online courses differ from their perceptions of teaching in a physical campus context. The study presented here investigates this. It advances the understanding of how different teaching contexts influence teachers’ perceptions of their teaching.

Method

The present study explored how 15 university teachers perceived the differences between teaching online and on campus. The study was based on data collected from interviews in which the respondents used their own experiences from campus teaching as a baseline for describing what it was like to teach online.

The respondents were recruited from six Swedish universities through a non-random, purposive sampling method (Cohen, Manion, and Morrison Citation2011, 156). Accordingly, the respondents were not selected randomly, rather a specific group was targeted based on particular characteristics. A reputational sampling strategy (Cohen, Manion, and Morrison Citation2011, 157) was adopted, where six technical faculties were contacted and asked to recommend respondents. Respondents were selected based on three criteria: They had extended experience of online teaching, they taught courses with a significant amount of teacher-led activities, and they were the main teacher of their course (the term ‘teacher’ is used here in the European tradition; for North American readers, the term ‘college faculty’ applies). The rationale behind the selection criteria was an ambition to find respondents who had matured in their roles as teachers and had been able to adjust their teaching approaches to an online context. At the same time, respondents were to be involved in day-to-day teaching and have regular interaction with their students throughout the course.

All respondents in the sample taught university undergraduate courses and were responsible for the design of their courses. They were also responsible for planning and implementing teaching-learning activities such as lectures, exercises, seminars, discussions and exams. The size of online classes taught by the respondents varied from 10 to 100 students. All respondents had experience of similar class sizes when teaching on campus. They were encouraged to use their experience of comparable campus classes as a baseline when comparing their online and campus experiences. An overview of the respondents’ experience of teaching online and their subject area is presented in .

Table 1. Respondents’ online teaching experience and subject area.

Prosser and Trigwell’s Perceptions of the Teaching Environment Inventory (Citation1997) served to frame the data collection and directly informed both the structure and content of the interview protocol. The semi-structured interviews were based on an interview protocol divided into six sections. Five sections were based on Prosser and Trigwell’s identification of contextual factors that influence teachers’ approaches to teaching (Prosser and Trigwell Citation1997). The sixth section was informed by Trigwell and Prosser’s Approaches to Teaching Inventory (Citation2004) and focused on the respondents’ descriptions of their beliefs about teaching. The scope and relevance of the initial set of questions were reviewed by two fellow researchers and revised in light of their comments. A pilot interview was conducted with a third fellow researcher and the interview protocol was further revised in light of the pilot. The finalised protocol focused on how the respondents perceived their own working situation (their workload, their ability to control what and how they taught, how teaching was valued in their departments), how they perceived their students (student characteristics, class sizes, student-teacher interaction), and finally their beliefs about teaching.

All interviews were conducted over the telephone and lasted between 40 and 60 min. The interviews were recorded and transcribed in full. The resulting data were analysed in two iterations in a process combining Braun and Clarke’s guide (Citation2006) to thematic analysis with Graneheim and Lundman’s (Citation2004) understanding of coding levels. The recorded interviews were transcribed and anonymised during the first iteration. The interviews were read several times to give a sense of the material in its entirety. The data were then structured in a number of steps. Initially, the text was divided into meaning units with each unit consisting of words that related to the same statement. Next, the meaning units were condensed in order to shortening the text without losing the core. Finally, the condensed meaning units sharing a commonality were grouped in order to create themes and sub-themes.

During the second iteration, the raw data from the interviews were revisited in order to review the validity of the themes, using Nvivo v.11 as a tool to store and structure the data. Subsequently, both themes and sub-themes were revised to clarify demarcations and ensure that they were exhaustive. In a final step, possible relationships between sub-themes were explored to clarify patterns. The main themes and sub-themes are presented in .

Table 2. Main themes and sub-themes in respondents’ descriptions of teaching online and teaching on campus.

Results and analysis

The respondents’ descriptions of how alike and different they perceived it was to teach online and to teach on campus yielded rich material. Two main themes emerged and are presented in : the changing nature of the digital context and student-teacher interaction.

The changing nature of the digital context

A distinguishing theme of online teaching was the changeability of the digital teaching context. Respondents described how they had experienced a succession of digital teaching-learning platforms where each new platform presented different functionalities that in effect reconfigured the set-up of the teaching context. Changes in the digital teaching context were attributed to three sources: technology development, student influence, and teacher influence (sub-themes in ). It was accepted as inevitable and natural that technology development should occur and lead to changes in the teaching context. Two short statements exemplified this: ‘The technical complexity evolves’ (P3), and ‘New versions arrive continuously’ (P10).

Student influence was the second source that could initiate changes in the digital teaching context. Student behaviour could directly influence how teachers configured parts of the digital teaching context:

The problem that we noticed was that the students slowly but surely disappeared from there [the digital collaboration area offered by the course], so that in the end it was deserted and we teachers were alone there and wrote ‘Hello?’ We asked the students where they had gone to [description of an external collaboration service]. And so we explored that service and it worked well and in the autumn we started using it instead. And it works first class. It is really good in every way. We use it for general conversation but not for exam purposes (P8).

The third and final source of changes in the digital teaching context was teacher influence. Respondents regarded the digital teaching context as malleable and described how they changed its configuration based on their own preferences. This happened when the existing teaching-learning platform did not accommodate specific teaching-learning activities or when its features did not meet the respondents’ expectations. In two instances (P4, P8), groups of colleagues developed custom-built tools that they integrated into their teaching context. This was done in both instances because the respondents and their colleagues found that the teaching-learning platform provided by their university lacked features to adequately support their teaching-learning goals. Other respondents would add functionality or replace the functionality found in their teaching-learning platform by adding pre-existing, external tools. Video services, conferencing services, chat forums and collaboration services are all examples of external tools added by respondents. Only three of the respondents relied solely on their teaching-learning platform; all other respondents added from one to five additional tools.

The changeability of the digital teaching context experienced by the respondents ranged from changes imposed by outside forces that they as teachers could not control (technology development), to changes they could choose to incorporate (student influences), to changes instigated and implemented by the teachers themselves (teacher influences).

Student-teacher interaction

The second main theme was student-teacher interaction with four sub-themes, see .

The way in which the respondents communicated with online students and campus students differed. All respondents found that communicating with one student at a time, rather than with groups of students, occurred more frequently online than on campus. Individual online students would communicate directly with their teacher via e-mail, messages, telephone, in discussion forums or via video links. Teachers would respond in kind and answer the individual student directly. This happened in both small and large online classes. In contrast, contact with campus students consisted to a larger degree of teacher-class communication linked to lectures and exercises, formats that are prevalent on campus. All respondents reported a shift in communication towards more frequent one-on-one communication online.

The respondents varied in how they perceived their relationship with online students compared to campus students. Eight respondents found their online student relationship to be closer. They focused on the differences between the contact they had with their online students and their campus students: ‘We actually established a closer contact with the [online] students than in a physical classroom’ (P6). These respondents also indicated that this was unexpected: ‘Those 30 sitting in a classroom [on campus], each of them tends to stay a bit anonymous, but in a distance course it becomes more personal. It is a bit contradictory’ (P2). In contrast, five other respondents perceived their online students to be more anonymous than their campus students. They stressed the sense of distance between themselves and their online students: ‘It does become a bit more anonymous when you teach at a distance. Often it’s just a name on a paper’ (P12). They also accentuated the qualitative differences between campus and online teaching: ‘A physical meeting is superior to Skype and Adobe Connect […]. In the end it is better to meet person to person’ (P14).

The differences and similarities between respondents who found their relationship with online students to be closer and those who found it to be more anonymous were examined in order to gain insight into this variation. The respondents’ perceptions of their student relationships were viewed in light of findings on three aspects: class size, time invested, and type of communication. No relationships could be established between these aspects; for an overview see , Columns 1–4. The respondents taught online classes of varying size. However, class size did not show any clear relationship to whether the respondents perceived online students to be closer or more anonymous. Two respondents, P7 and P11, taught online classes which varied in size between 50–100 and 30–100 students, respectively, but they did not distinguish between the larger and smaller online classes when describing their student relationships. The respondents evaluated the amount of time they invested in preparing and teaching an online course, using as a baseline their own experiences of a comparable campus course. The variety among the respondents was minimal. Five teachers found that they invested slightly more time teaching online courses; one teacher found the time investment to be slightly less. The small variation in the respondents’ estimations did not form a pattern. Finally, all respondents found one-on-one communication to be more frequent when teaching online. Since they all had similar experiences, no relationship was found.

Table 3. Variance in teachers’ perceptions of student-teacher relationship (Column 1) viewed in light of four aspects: class size (Column 2), time invested (Column 3), type of communication (Column 4), prioritised teaching-learning activities (Column 5).

Approaches to teaching and prioritised teaching-learning activities

Since no relationships were found between the aspect of student-teacher relationship and any of the three aspects of class size, time invested and type of communication, the authors decided to query the material further. Other differences and similarities between respondents were explored by examining their approaches to teaching and their prioritised teaching-learning activities.

All respondents displayed characteristics associated with a student-learning approach to teaching. Respondents would focus on student learning and their students’ study situation when discussing their own roles as teachers. An example is provided by a respondent (P15) who stated that the most important thing he did as a teacher was to create a framework that offered students the possibility to learn. Likewise, respondents found student activities and engagement to be central concerns when designing an online course:

It doesn’t work just to upload a number of Internet lectures and then add an exam at the end. As a student you have to work actively with the material. You have to get them to work as a class and discuss with each other even though they are spread around the world (P6).

Respondents also reflected on how students learn when discussing their own roles as teachers:

[It is important] to push, to add a pulse to the discussions, to engage students. Because then their own activity level increases, their own pulse … It is about creating pulse. By ‘pulse’ I mean that the brain really heats up (P10).

While respondents shared a student-learning focus, they varied in how they prioritised teaching-learning activities. Respondents either defined their first teaching priority to be to stimulate student-subject interaction or to stimulate social interaction.

Respondents who prioritised student-subject interaction would direct their teaching efforts towards creating stable and clearly structured frameworks for their students. This is illustrated by a respondent who described his priorities as a teacher: ‘To plan well, to create a good structure for the course so that it is very clear to the students’ (P14). They would also strive to create situations where their students actively engaged with the subject. Student learning was directly associated with student-subject interaction: ‘There is a lot to do [for students] – to sit in front of the computer and program and see what happens. That is probably the most important’ (P15 on a software development course). Timely in-depth feedback and responding to students were judged to be important in order to support student learning. One of the most important things a respondent did to support student learning was: ‘To answer questions from students promptly so that they can get on with their own studies’ (P5). An important role for these respondents was to imbue their students with a sense of immediacy and enthusiasm for the subject, which would lead the students to engage actively and extensively with the subject. In contrast, respondents who prioritised social interaction would incorporate group collaboration and seminars as central activities in their courses. They found that social interactions between teacher and students were central activities in their courses: ‘We invest a lot in providing supervision where you [the students] get help and where you get to discuss questions’ (P7). This view is enforced by a respondent who pointed out that: ‘Collaboration – that’s the biggest part’ (P10). Respondents described how the most important thing they did for students to learn was to show engagement and make it clear that they as teachers were accessible to students. They also expressed a desire for even more supervision time. One respondent pointed out the importance of establishing rapport with students; she summarised her role as a teacher in one short sentence: ‘It is all about establishing communication’ (P1). Likewise, an important part of the teacher’s role was: ‘ … to show that you are available, that you are present, that you are engaged […] You have to be part of their development. You can’t just leave them to the net as it were’ (P13). Core activities for respondents who prioritised social interaction were supervision, providing meeting places, initiating dialogues, and initiating group discussions.

When mapping the differences in teaching priorities against the respondents’ perceptions of their online student-teacher relationship, it was clear that those who described a more anonymous relationship also prioritised student-subject interaction in their courses. Those who described a closer relationship, on the other hand, all prioritised social interaction. See , Columns 1 and 5.

Discussion

One of the main findings in this study concerns student-teacher relationships. They are more than just a trait of the overall atmosphere of a course; they can also influence student engagement and motivation (Frisby and Martin Citation2010; Handelsman et al. Citation2005). This is also true for online students; social engagement, including student-teacher relationships, is identified as a key element in online students’ engagement with their studies (Redmond et al. Citation2018). In the same vain, Margalina, De-Pablos-Heredero, and Montes-Botella (Citation2017) highlight the importance of high-quality student-teacher relationships for student satisfaction in online teaching and argue that both teachers’ and students’ satisfaction is important for the success of online courses. As generational identity changes, social interaction becomes increasingly important to students (Gerhardt Citation2016). Gerhardt’s study of millennials and how they differ from prior generations of students, argues that teacher sociability plays an increasingly significant role in creating teacher credibility. The link between teacher credibility and learning outcomes is well documented; a meta study on teacher credibility highlights ‘the meaningful role that teacher credibility plays in facilitating student learning’ (Finn et al. Citation2009). In short, the social element in student-teacher relationships can affect student motivation, engagement, satisfaction and (indirectly) learning outcomes.

While teaching contexts have the potential to influence teachers and their teaching, the process is far from straightforward (Englund, Olofsson, and Price Citation2017; Lameras et al. Citation2012; Scott Citation2016). Scott (Citation2016) called the process ‘fluid’ and found that teachers’ beliefs, practices and reflections interact to inform how teachers think about online teaching. In the same vein, Lameras et al. (Citation2012) suggested that the interaction between contextual factors and teachers’ beliefs has a greater influence on how teachers go about their teaching than the actual features presented by the digital teaching-learning platform. More specifically, Englund, Olofsson, and Price (Citation2017) found a relationship between conceptual change and teacher characteristics. Together these studies demonstrate that the effect contextual factors have on teachers and their teaching cannot be isolated, rather intrinsic and extrinsic factors coexist and interact to form teachers’ practices and perceptions. The respondents in this study varied in how a change of context influenced their perceptions of their student-teacher relationship. In light of the above, the interaction between the respondents’ priorities (intrinsic factors) and the features of the teaching context (extrinsic factors) may help explain this variation.

The respondents differed in their teaching priorities: they prioritised either student-subject interaction or social interaction. However, they agreed that a defining feature of the digital teaching context was its changing nature. This was perceived to include changes due to technology development as well as to student and teacher influence. They found that they could adjust the functionality of the context to better suit student behaviour and their own teaching objectives. A key attribute of favourable teaching contexts is that teachers have some control over how they teach (Prosser and Trigwell Citation1997), and that the context is conducive to the type of teaching preferred by the teacher (Kember and Kwan Citation2000). By adding, exchanging and developing features, the respondents could exert a degree of control and configure the digital teaching context to become more conducive to their preferred type of teaching.

With this in mind, we propose that the variation in how the respondents perceived their student-teacher relationships is based on the interaction between the respondents’ teaching priorities and the changing nature of the digital teaching context. In effect, the digital context allows a teacher to focus on either student-subject interaction or on social interaction more effectively than does the physical campus context. When teaching online, teachers can include or exclude features that support social interaction according to their teaching priorities. Teachers who prioritise social interaction can configure the one-on-one student-teacher interaction associated with online teaching to support two-way interactions, just as they can add functionality that is specifically designed to facilitate social interaction. On the other hand, teachers who prioritise student-subject interaction can channel the one-on-one student-teacher interaction to question-answer formats, which entails little social interaction. They can choose functionality that supports student-subject activities and omit functionality that is specifically designed to support social interaction.

When teaching face-to-face on campus, the social element of student-teacher interaction cannot be included or excluded as easily. Classrooms and lecture halls on campus are stable structures generally designed to frame teacher-class interaction. Teachers who prioritise social interaction will find that lectures and exercises create situations that act to promote teacher-class interaction rather than individualised interaction. To establish social interaction with individual students in this setting demands more organisation from the teacher than does teacher-class interaction, and therefore presents a higher threshold. Teachers who prioritise student-subject interaction can focus on activities that promote this in class. However, the shared space and physical co-presence inevitably includes some social interactions, even if the teacher does not attribute pedagogical value to it. This line of reasoning is based on the interaction between intrinsic and extrinsic factors and offers a possible explanation of the variation in how the respondents perceived their student-teacher relationships.

This study provides insight into how 15 university teachers perceive the differences between teaching online and on campus. One of the characteristics of small, qualitative studies like this is that they interpret the specific (Cohen, Manion, and Morrison Citation2011, 46). What is specific in this study is represented by the characteristics of the respondents, their interpretation of their experiences, the particular subjects they teach, and their actual teaching situations. To explore the extent to which the specific can be generalised, this study could be repeated with a larger sample including different disciplines and courses. Conducting a longitudinal study that focuses on how teachers’ experiences of online teaching evolve would add to the snapshot provided by the present study.

Disclosure statement

No potential conflict of interest was reported by the authors.

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