User and Carer Experiences of International Social Care Workers in England: Listening to their Accounts of Choice and Control

Abstract

This paper develops a typology of people using social care services’ preferences for care workers and satisfaction with social care services from a large multimethod study that explored international recruitment to the English social care sector (home and health care, including residential homes). We developed this typology with two questions in mind: (a) what led to satisfaction of care and (b) what led to preference and satisfaction with workers? Data were collected from face-to-face interviews with 35 people who were using social care services and carers (2007–2009) and these data were used to develop the typology. Using the theoretical concept of homophily, we explored contentions that people might prefer to receive care and support from individuals resembling themselves. We observed that preferences for care workers and satisfaction with social care services may be linked, but highlighted that the concept of meeting a preference is personal to the individual. The implications of users’ preferences for certain care workers at a time where policy is promoting greater consumer-led care or self-directed support are discussed.

Keywords:

• Migration
• Social Care
• Care Users
• Carers
• Satisfaction
• Consumer Preferences

Acknowledgements

We are grateful to all those who participated in this study, to our team of local interviewers, the coordinator of the Social Care Workforce Research Initiative, Professor Hazel Qureshi, and the editor of this journal. This study was funded by the Department of Health but the views expressed are those of the authors and should not be interpreted as being necessarily shared by the Department of Health.