77
Views
0
CrossRef citations to date
0
Altmetric
Research Article

Modeling and optimization analysis of a retrial system with partial servers synchronous vacation and customer geometric loss

, , &
Received 09 Jun 2022, Accepted 29 Jun 2023, Published online: 20 Jul 2023
 

Abstract

In many actual issues, such as call center and cloud service computing center, retrial systems have been widely applied to derive the performance measures. This study takes up a multi-server retrial system with partial servers synchronous vacation and customer geometric loss. An arriving customer finding no servers available either enters a retrial group according to first-in-first-serve discipline or balks. In the retrial group, only the first customer can retry for his service. A customer from the retrial group finding all servers unavailable decides either balks or reenters the retrial group. Partial servers may be on vacation simultaneously when they become idle at the moment of service completion and system conditions satisfy the administrative policy. This retrial system is analyzed as a quasi-birth-death process, and some general descriptors are developed. Optimization problems, including single-objective and bi-objective, are constructed to help the manager’s decision-making. Numerical results are displayed tabularly and graphically. A potential application in which the proposed model can be applied is provided.

Acknowledgments

The author world like to thank anonymous referees for their valuable comments and suggestions which greatly enhanced the clarity of the paper. All their comments were incorporated directly in the text. This research was supported by the National Science and Technology Council of Taiwan under Grant MOST 111-2221-E-025-002-MY3.

Log in via your institution

Log in to Taylor & Francis Online

PDF download + Online access

  • 48 hours access to article PDF & online version
  • Article PDF can be downloaded
  • Article PDF can be printed
USD 61.00 Add to cart

Issue Purchase

  • 30 days online access to complete issue
  • Article PDFs can be downloaded
  • Article PDFs can be printed
USD 1,090.00 Add to cart

* Local tax will be added as applicable

Related Research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.