Perceptions of mental health and substance use services by individuals experiencing homelessness

ABSTRACT

Many individuals experiencing homelessness have frequent interactions with mental and/or substance use providers and services. The purpose of this qualitative study was to gain a better understanding of the views of mental health and substance use treatment services in San Diego County by individuals experiencing homelessness (N = 25). This study queried what aspects of various services were helpful or not helpful to individuals to maintain stable housing and/or continue in mental health and substance use treatment services. Qualitative interviews were audio recorded, transcribed, and then analyzed utilizing thematic analysis. Findings include six key themes: perception of providers, provision of services, stability, the impact of COVID-19, technology, and trauma and loss. Based on these findings, we provide suggestions for service providers and policies to positively impact individuals experiencing homelessness.

KEYWORDS:

• Homelessness
• Perceptions
• Social services
• Mental health
• Substance use

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This research was supported by the Lucky Duck Foundation.