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Abstract
The study investigated the influence of workload, role conflict, role ambiguity, and stress on burnout among long-term care staff. A cross-sectional design was used to collect data through a self-administered questionnaire from 363 staff members of four nursing homes and five assisted living facilities. Regression analysis revealed that after controlling for demographic variables, workload, role conflicts, and stress contributed to 42% variance in emotional exhaustion and 23% variance in depersonalization subscales of burnout. The findings suggest that staff burnout might be minimized by making reasonable work demand and reducing role conflict and stress in the work environment.
The author is grateful to Dr. Daniel M. Stuhlsatz, head of the Sociology and Social Work department, and Aye Htut, research assistant of Mary Baldwin College, for their assistance in data analysis.