The EFQM Excellence Model for Deploying Quality Management: A British‐Russian Journey

Abstract

Higher education is viewed by many as central to the creation of opportunities and prosperity in all modern economies. The pace of global change requires a continued evolution of teaching, learning, and research ‐ with the emergence of more responsive and focused activities to meet the demands of tomorrow's marketplace. For this reason it is vital for us to continuously improve our institutions, moving further towards ‘Excellence’ by recognising, anticipating and understanding the needs of our students, and enhancing their whole student experience.

Alain de Dommartin

CEO (1998–2005), European Foundation for Quality Management

This paper describes how the Excellence Model® developed by the European Foundation for Quality Management (EFQM) can be used and applied within higher education, with practical examples accompanying the Model in a Russian University to raise management quality.

Notes

1. The introductory text has been reproduced from the EFQM Excellence Model® Higher Education Version 2003, written by Carol Steed, Centre for Integral Excellence, Sheffield Hallam University. The EFQM Excellence Model® itself (which is a registered trademark) was revised in 1999, and updated slightly in 2003, to take account of current thinking, practices and working environments. It is defined by the EFQM as a practical tool to help organisations establish an appropriate management system by measuring where they are on the path to Excellence, helping them to understand the gaps, and then stimulating solutions. Additional process management and the SHU journey text have been reproduced from the recently published ‘Embedding Excellence in Higher Education’ report written by Mike Pupius and Carol Steed from the Centre for Integral Excellence, Sheffield Hallam University. Both publications are available from the Centre for Integral Excellence: www.shu.ac.uk/integralexcellence [email protected]