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Abstract
Interlibrary Loan and Document Delivery Service departments sit on a wealth of information that can be beneficial to other library departments. Statistics are studied to find ways to improve the fill rate, decrease the number of NO's to either the requesting patron or the requesting library, which can show us where we can improve our services and potentially what additional skills or training staff could use. At the University of Central Florida, the Interlibrary Loan and Document Delivery Service Department teamed up with the Acquisitions and Cataloging departments to develop projects that support all library departments, staff, and patrons.