Doctor–Patient Communication About Cancer-Related Internet Information

Abstract

This article explores the effect of doctor–patient communication about cancer-related Internet information on self-reported outcomes. Two hundred and thirty cancer patients and caregivers completed an online survey regarding their experiences searching for and discussing with their doctors cancer-related Internet information. Participants who assertively introduced the Internet information in a consultation were more likely to have their doctor agree with the information. When doctors showed interest and involvement and took the information seriously, participants were less likely to report a desire to change the doctor's response. Taking the information seriously was also associated with greater satisfaction. This preliminary evidence that the doctor's response is associated with patient outcomes indicates the potential for improving patient-centered communication. In an effort to maximize patient-centered communication, doctors should be encouraged to take their patients and the information they present seriously, as well as show their patients that they are interested and involved.

KEYWORDS:

• oncology
• provider-patient communication
• Internet
• patient satisfaction
• patient-centered communication

This research was supported by Memorial Sloan-Kettering Cancer Center and the National Comprehensive Cancer Network. All data analysis and decisions about publication were made by the authors. This publication acknowledges Grant Number NCI P30 CA08748, which provides partial support for Behavioral Research Methods Core used in conducting this investigation. The authors have no conflicts of interest to report.