Abstract
Acknowledgments
We gratefully acknowledge Teradata, which provided funding for this research.
Notes
1This is a reprint of an article the final and definitive form of which was published in Information Systems Management, 2006, © Taylor & Francis. Information Systems Managementis available online at: http://www.informaworld.com.
1. Additional information about the real-time BI best practices at Continental is presented in R. Anderson-Lehman, H.J. Watson, B.H. Wixom, and J.A. Hoffer,“Continental Airlines Flies High with Real-Time Business Intelligence,”MIS Quarterly Executive, 3:4 (December 2004), 163–176. The story of Continental's turnaround can be found in G. Brenneman,“Right Away and All at Once: How We Saved Continental,” Harvard Business Review, 76:5 (September/October 1998), 162–74. ▴